Withdrawal Policy

Right of Withdrawal

Consumers have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. by letter, e-mail or via our contact form) of your decision to withdraw from this contract.

You may use our Withdrawal Form, although this is not mandatory.

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.

Contract Identification, e.g. order number *

Email *

Email (repeat) *

First name (optional)

Last name (optional)

I want to select the items to cancel manually. (optional)

You will receive an email confirming receipt of your withdrawal request. In the email, you will find a link that allows you to select the items you wish to return.

Confirm withdrawal

Exclusion of the Right of Withdrawal

The right of withdrawal does not apply, among other things, to:

• goods made to the consumer’s specifications or clearly personalized;
• sealed goods which are not suitable for return for reasons of health protection or hygiene once unsealed;
• other products for which the right of withdrawal is excluded under applicable law.

Nothing in this notice limits mandatory statutory consumer rights.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days after we have received your notice of withdrawal.

We will use the same means of payment that you used for the original transaction unless expressly agreed otherwise.

We may withhold reimbursement until we have received the returned goods or until you have provided proof that you have returned the goods, whichever occurs first.

You must return the goods without undue delay and no later than fourteen days after notifying us of your withdrawal.

You bear the direct costs of returning the goods unless otherwise required by applicable law.